If we change your holiday, other than price. Our holiday descriptions are based on research of hotels by our teams and information we receive from our suppliers. We plan your holidays many months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons.
Hotels may also be affected by building work or renovations. Where we quote transfer times between the airport and resort, these are a guide; the journey time to your chosen hotel may vary. We hope that we will not have to make any change to your holiday but, we sometimes do need to make changes. It is a term of your booking that we are able to make such changes.
Where we are unable to provide a seat option that you have paid for we will refund the amount you have paid. Occasionally we may need to make a significant change to your holiday. Examples of significant changes include, but are not limited to:. A delay to your flight that we need to make within 24 hours before you are due to depart will not be considered a significant change to your holiday unless the delay is for more than 24 hours.
If we make a significant change we will contact you before you travel if there is time , and we will endeavour to offer you the choice of:. If there is a significant change within 28 days of departure, we will also pay you compensation, using the compensation table shown below, unless the change is due to unavoidable and extraordinary circumstances.
Please check the notification of changes carefully and let us know your decision within 2 days. If you do not respond to us within the timescale given your booking may be cancelled. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Within 28 days of departure the following applies :. Period before departure in which we notify you.
Amount you will receive from us for each full fare paying customer. Compensation payments relating to a child place for which you have paid a child price are half the amounts shown up to half the child price paid. There are no compensation payments payable to those travelling on 'Free Child places', or other free places. If we cancel your holiday. Should you choose option i or ii above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking.
We will pay you compensation using the scale shown in section 14 If we change your holiday , unless:. If you have a complaint about any of the services included in your holiday, you must inform the supplier of the service in question locally without undue delay who will endeavour to put things right. If you are still not satisfied then please follow this up as soon as possible after your return home and within 28 days by writing to us using the form on our Contact Us page on the website, giving your booking reference and all relevant information, including contact telephone information.
If you fail to follow the requirement to report your complaint whilst in destination, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Our liability to you. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.
We take all reasonable care to make sure that all the services which make up your package holiday are provided by efficient and reputable businesses. These businesses should follow all local standards and regulations. However please note that standards overseas even in Europe may not be the same or as high as those that apply in the UK. Other limits of liability. Our liability, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your travel arrangements.
Our liability will also be limited in accordance with. These terms are incorporated into this booking; and. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Please see section 22 for easyJet flight terms. You can ask for details of other applicable travel service contractual terms, or the international conventions, from our Customer Services Team. Full details will be available at airports and from the airline.
However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. If it is impossible for us to ensure your return as agreed according to your booking, due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights.
Please note this section 18 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. Further details on excursions can be found below. Personal Injury. If you suffer injury or illness on your holiday you agree to assist us with our investigations in the following ways:. Additional assistance. We may require you to pay the costs we incur for providing this assistance, if the difficulty is your fault. Excursions or other tours, attraction tickets or activities that you may choose to book or pay for in connection with your holiday do not form part of your Package and are not governed by the Package Travel and Linked Travel Arrangements Regulations If you book an excursion your contract will be directly with the third party provider and subject to their terms and conditions.
When you fly with easyJet, your journey is subject to easyJet flight terms and conditions and these form part of your contract with us for your package holiday. They include conditions about baggage, airport procedures and times , and limits under international conventions. On line Check in. All customers must check-in online before they travel.
You will be able to check in online for your flight prior to departure via www. When checking-in online you will be required to provide your Advanced Passenger Information and have your booking reference to hand.
Check here for online check-in opening and closing times. Additional conditions. If you are travelling with an infant who requires them, you can bring two items for free with you. Any additional baggage is at your own cost. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Please contact our customer service team prior to booking to discuss your requirements. Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation.
You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay and you may be asked to pay a breakage deposit upon check-in. These charges must be met by you and may have to be paid locally. We reserve the right to refuse to accept you as a customer, deny you from boarding our flights and other services, support our hotel partners in evicting you from accommodation, or terminating your holiday contract or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or in resort in any risk or danger, whether on the telephone, in writing or in person.
If you are prevented from boarding your outbound flight, we will treat your booking and any subsequent flights that may form part of your booking or any future booking, as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section If such an incident occurs overseas that results in your eviction from a hotel or being denied use of your return flight or other services, then you will become responsible for arranging and paying for your own accommodation and return home and any other members of your group who cannot or will not travel without you.
We will not be liable for any refund, or compensation or any costs or expenses you incur. Alternatively, at our discretion, you may be allowed to continue with your holiday but you may have to comply with specific conditions. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs, fines and expenses including legal expenses incurred as a result of your behaviour including but not limited to i repairing or replacing property lost, damaged or destroyed by you, ii compensating any holiday maker, passenger, crew, staff or agent affected by your actions and iii diverting the aircraft for the purpose of removing you from the aircraft.
Criminal proceedings may also be instigated. Some of the activities you might choose to take part in during your Holiday may involve a degree of personal risk. If you decide to take part in such activities, you accept these risks and you are responsible for your own actions. It is your responsibility to follow the safety instruction provided by guides or instructors and observe any applicable notices. A failure to do so will increase your risk of injury. Your holiday booking is accepted by us on the basis that you understand and accept the risks involved in such activities.
You are under no obligation to take part in any activity offered to you as part of the holiday. If at any time you or a member of your party feels unsafe, uncomfortable or unsure about taking part in an activity during your Holiday you should immediately stop and report your concerns to the organiser, instructor or relevant person in authority. You must ensure you have suitable travel insurance for the activities you plan to take part in.
Contacting you. We will communicate with you using the email address you have provided. This is our primary means of communication so please ensure that your email address is correct. In the event of disruptions or changes to your holiday we may contact you via email, phone or SMS.
Travel Agents. All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Law and Jurisdiction. This agreement and our services shall be exclusively governed by and construed in accordance with English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
You also benefit from consumer protection under package travel laws. Website: www. Your browser is not supported To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge.
Booking Conditions The following easyJet holidays terms and conditions are for customers that have booked directly with us on easyJet. How to contact us If you need to contact us regarding your holiday please use our contact details available on our Contact Us page. Your holiday booking A booking will exist as soon as we generate a booking reference in our systems.
In making this booking you accept and ensure that: You are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements. You have the consent of all persons named in the booking, as well as the authorisation of the parents of any persons under 18 years of age that are named in the booking.
You have read all the Terms and agree on behalf of yourself and all other persons named on the booking to be bound by them and any applicable service provider's booking conditions. You are responsible for informing all persons named in the booking with regards to all relevant details; including but not limited to the statements set out in our Privacy Policy, information on schedule changes or copies of booking confirmations. You are responsible for any payments related to the booking.
Where an accessible transfer is required an additional fee may be chargeable. Personal Data By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from the contracted service providers and process any personal information relating to you or your group. Before you go It is important that you have sufficient insurance in place to cover you and all other members of your party, including infants and children.
The price of your holiday Before making your booking, you will be informed as part of the pre-contractual information that we provide to you about the existence of additional costs arising or likely to arise from the services included in your booking and associated with the holiday booked. We reserve the right to cancel or block your holiday payment, or take other action to protect us and our systems, with or without prior notice if: the payment transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity.
Pricing errors We endeavour to ensure that all pricing and other information on the website is accurate. If you change your booking If, after our booking confirmation has been issued, you wish to change your holiday arrangements in any way, for example your chosen departure date or accommodation, we will do our best to make these changes but it may not always be possible.
Changes and Fees. Destination, date or person changes. Timing of change: 20 days or less before travel: Cost of making change: Cancellation charges apply see section 13 below. Hotel, flight or name changes.
Timing of change: 2 days or less before travel: Cost of making change: Cancellation charges apply see section 13 below. If you cancel your holiday If you need to cancel your holiday booking, you must contact our Customer Service Team as soon as possible. If we change your holiday, other than price Our holiday descriptions are based on research of hotels by our teams and information we receive from our suppliers.
Significant Changes Occasionally we may need to make a significant change to your holiday. We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here. In this article.
The cost of the fee is usually a percentage of what you paid, and can increase the closer your trip gets. If you need to cancel your holiday, you're not legally entitled to a refund from the travel agent or tour operator.
But you might be able to claim back the cost of the holiday from your travel insurance provider. Check your travel insurance policy to see if you're entitled to make a claim.
Travel insurance will usually pay out if you have to cancel or cut short your trip because of illness or the death of a close relative, for example. Take a look at our Best Buy travel insurance policies. You're entitled to cancel without paying any fees, and get a full refund, if the UK Foreign Office has warned against travelling to your holiday destination.
This might be because of a security risk, natural disaster or disease outbreak. If any part of your package holiday is changed significantly, you can also cancel without paying termination fees. This could be any one or more of the following:. Key Information. You can transfer your package holiday to a friend or relative as long as they meet all the requirements of the trip - for example, any age requirements.
You'll need to tell your travel company seven days or more before the start of the trip if you'd like to do this.
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